Effective date: August 23, 2026
GeeGeeBeBe sells digital downloads and fixed-term browser-based access. No physical product is shipped. Because digital content and private access cannot be physically returned, sales are normally final and general returns or refunds are not offered, except as described below or when required by law.
Technical Problem Reporting Window
If a technical problem prevents you from receiving or using your purchase, contact us within 24 hours after completing the purchase. Reporting a problem within 24 hours does not automatically guarantee a refund. We will review the verified problem and first try to restore access or provide a working replacement.
Problems That May Qualify for Review
- A purchased download link does not work, or the provided file is corrupted or cannot be opened
- A Retirement Clarity receipt or order-confirmation email does not provide the private access link after a successful payment
- The purchased browser-based tool is unavailable, or a verified system error prevents an available report allowance from generating a report
- The verified technical problem remains unresolved after reasonable assistance
When a Refund Is Not Normally Offered
- A change of mind or a subjective belief that the product did not meet personal expectations
- Disagreement with an educational illustration or with results produced from the information and assumptions entered
- Failure to review the product description, U.S.-billing eligibility, access period, report allowance, or technical requirements before purchase
- An unused report allowance or access period that expires
- A problem first reported more than 24 hours after purchase, unless applicable law requires otherwise
How to Report a Problem
Email hello@geegeebebe.com or use the Contact page. Include the email address used for the purchase, the product name and order number, and a clear description of the problem. Do not include a credit-card number or other payment-card information.
Verification, Access, and Refund Processing
We may review order, payment, delivery, access, allowance, and expiration records to verify the reported problem. For a verified technical issue, we will first provide reasonable assistance. We will consider a refund when the verified problem cannot be resolved. An approved refund is returned to the original payment method and revokes any remaining browser access or unused report allowance associated with that purchase. Additional processing time may be required before the refund appears in the purchaser’s account.
Rights Required by Law
This policy does not limit any consumer right that cannot legally be waived under applicable law.
Contact
For help with a digital purchase, use the Contact page or email hello@geegeebebe.com.